At InterCity Tours, we are committed to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our services, including our website, tours, and related activities. We value your trust and are dedicated to maintaining the confidentiality of your information.
Information We Collect
To provide you with our services, we may collect the following types of information:
- Personal Information: Name, contact details (email, phone, address), identification information, and passport details when required for travel arrangements.
- Booking Information: Tour preferences, travel dates, accommodation details, and special requirements.
- Payment Information: Credit card details, billing address, and transaction history (note: we don't store full credit card numbers).
- Technical Data: IP address, browser type, device information, and website usage data through cookies and analytics tools.
- Communication Data: Records of your interactions with us (emails, chats, phone calls, and feedback).
How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery: To process bookings, arrange transportation, accommodations, and other requested services.
- Customer Support: To respond to inquiries, provide assistance, and resolve any issues you may encounter.
- Personalization: To tailor our services to your preferences and provide relevant recommendations.
- Marketing Communications: To send you promotional offers, newsletters, and updates about our services (only with your explicit consent).
- Legal Compliance: To meet our legal obligations, including tax requirements and regulatory reporting.
- Service Improvement: To analyze trends, monitor service quality, and enhance our offerings.
Data Security & Protection
We implement robust security measures to protect your personal information, including:
- Secure server infrastructure with encryption protocols
- Regular security audits and vulnerability assessments
- Limited access to personal data on a need-to-know basis
- Secure payment processing through PCI-compliant partners
While we take all reasonable precautions, no internet transmission is completely secure. We will never sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Enhance your browsing experience
- Remember your preferences
- Analyze website traffic and usage patterns
- Deliver targeted advertisements (with your consent)
You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect website functionality.
Third-Party Services
We may share necessary information with trusted third parties to provide our services, including:
- Hotels, transportation providers, and tour operators
- Payment processors and financial institutions
- IT service providers and cloud storage solutions
- Marketing and analytics partners (with appropriate safeguards)
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their privacy policies separately.
Your Rights & Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data under certain circumstances
- Restriction: Limit how we use your information
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw previously given consent at any time
- Data Portability: Request transfer of your data to another service provider
To exercise these rights, please contact us using the information below.
Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations (e.g., tax records)
- Resolve disputes and enforce our agreements
When no longer needed, we securely delete or anonymize your information.
International Data Transfers
As a travel service provider, your information may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our website with the effective date. We encourage you to review this page regularly for updates. Your continued use of our services after changes constitutes acceptance of the updated policy.